Onboarding Delivery Manager - Group Digital

Job Description
The Delivery Manager, Group Onboarding plays a pivotal role in ensuring the successful delivery of onboarding solutions for TAL's superannuation partners. Leading the end-to-end delivery lifecycle across multiple teams, this role drives the implementation of partner platforms and fund onboarding initiatives, ensuring outcomes are delivered on time, to a high standard, and with a strong focus on partner experience. Working closely with Product, Technology, and external partners, the Delivery Manager coordinates priorities, manages risks and dependencies, and empowers cross-functional teams to deliver value efficiently while supporting TAL's strategic growth objectives. You are accountable for the delivery health of VS1: risk and dependency tracking, release readiness, cross-platform coordination (cloud, cyber, infra), and the testing and UAT processes that determine what ships and when. You set prioritisation when demand exceeds capacity, remove roadblocks that impede flow, and empower teams to deliver value efficiently end-to-end across the value stream.

In this role you will:

• Own end-to-end delivery cadence across VS1, optimising ways of working to improve flow and enable rapid iteration.
• Set and maintain prioritisation across squads when demand exceeds capacity, drawing on inputs from business, product, and technology.
• Own the internal testing process and release readiness gates, determining the when and how of what ships.
• Identify delivery risks early and develop mitigation strategies to minimise impact on delivery commitments.
• Respond to shifting partner needs, business goals, or market conditions by adapting plans and execution as necessary, while maintaining delivery integrity and stakeholder transparency.
• Maintain delivery health metrics and provide regular, accurate reporting on delivery status, risks, and progress.
• Serve as the primary delivery interface for super fund partners and Administrators, coordinating implementation activities and ensuring partner-facing commitments are met with clarity and accountability.
• Lead and support delivery team members through coaching, feedback, and professional development.

Qualifications

• At least 5 years of delivery management experience in a technology organisation, with a proven track record of leading end-to-end software delivery across multiple squads or workstreams
• Demonstrated experience operating in a product and value stream-oriented delivery model, with strong understanding of agile principles, delivery cadence, and continuous delivery practices
• Experience managing delivery in a regulated industry, ideally financial services or insurance, including familiarity with compliance and regulatory obligations as part of delivery planning
• Experience coordinating cross-functional dependencies across technology domains (cloud, cyber, infrastructure) and managing delivery risk in complex, multi-team environments
• Solid understanding of testing and release management processes, including UAT coordination across multiple business units and fund-side stakeholders
• Experience in partner or customer-facing delivery programmes, including managing external expectations, implementation coordination, and change communication
• Tertiary qualification in a relevant discipline, or equivalent professional experience